FAQs

❓ Frequently Asked Questions (FAQ)

 

🛍️ About Our Products and Stock

 

1. How do I know which size to choose?

A: We understand that sizing is crucial for online shopping. In the description of each product, you will find a link to our detailed Size Guide, which includes specific measurements and an international conversion chart. If you still have doubts, please contact us.

2. Are your products true to the images?

A: We make our best effort to ensure that the product images reflect the true color and texture. Please note that your device's screen settings may vary slightly. We always include details about the material and fit in the description.

3. What happens if an item I want is Sold Out?

A: If an item is out of stock, you will see a "Sold Out" tag. In many cases, we offer an option to subscribe to an email notification. If the item is restocked, you will be the first to know.

 

🛒 Orders and Payments

 

4. What payment methods do you accept?

A: We accept a wide variety of secure payment methods, including major credit/debit cards (Visa, MasterCard, Amex), PayPal, and other local options that will be displayed at checkout.

5. Can I modify or cancel my order after placing it?

A: We process orders very quickly. If you need to modify or cancel, please contact us immediately after placing your purchase. Once the order has entered the shipping phase, we cannot guarantee modification or cancellation.

6. Will I receive an order confirmation?

A: Yes, you will receive two emails:

  • An Order Confirmation immediately after your purchase.

  • A Shipping Confirmation that includes your tracking number, once the package leaves our warehouse.

 

📦 Shipping

 

7. How long will it take for my order to arrive?

A: Shipping times vary depending on the destination:

  • U.S.: 3-5 business days after shipment.

  • International: 7-15 business days after shipment.

  • Note: You must add 1-3 business days for order processing to these times.

8. How can I track my order?

A: Once your order is shipped, you will receive an email with the tracking number and a direct link to the carrier's page.

 

↩️ Returns and Exchanges

 

9. What is your returns policy?

A: We offer a 30-day window from the date of delivery to initiate a return. Items must be in their original condition, unworn, unwashed, and with all tags attached.

10. How do I start a return or exchange?

A: Please use our dedicated contact us via our contact form. We will guide you through the process step-by-step.

11. Do I have to pay for return shipping?

A: If the return is due to an error on our part, we cover the cost of return shipping. If the return is due to a change of mind or sizing issue, the cost of return shipping is the customer's responsibility.